Return & Repair Policy

We only accept return & exchange ifs:

  • The item is defected and order fault from our company
  • Items must be returned within 7 days from the day the order was delivered. 
  • You can only exchange to other sizes and other styles with the same price / higher price if the variant is in stock 
  • We only accept NON-SALE item
  • Items should be returned new, unused, and with all garment tags still attached with the same packaging that Made by Esmé used to send the goods to this address:
Esmé
Jalan Telaga Golf Utama No.29-31 Kecamatan Blimbing
Malang, Jawa Timur, 65154
08-12345-3630
  • Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer

We accept repair ifs:
  • Items purchased are subject to a 90 days guarantee against defect and will be repaired as soon as we receive the item
  • This means that you can repair an item which have faults or imperfections within 90 days from the date of purchase, given that these are not caused by improper use of the product
  • Please kindly send the item with the same packaging that Made by Esmé used to send the goods to this address:
Esmé
Jalan Telaga Golf Utama No.29-31 Kecamatan Blimbing
Malang, Jawa Timur, 65154
08-12345-3630