Shipping & Delivery Policy
We ship to all over Indonesia (domestic) and some countries (international).
We use the following courier services:
Domestic: SICEPAT Reg & Express
Singapore & Malaysia : TIM EXPRESS
Other Countries -International: EMS POS INDONESIA (ems.posindonesia.co.id)
(Brunei, Hongkong, Macau, Philipines, Taiwan, Thailand, Singapore, Australia, China, India, Japan, New Zealand, South Korea, Vietnam, USA, Canada, Mexico, Belgium, France, Germany, Italy, Netherland, UK, Ireland, Denmark, Austria, Norway, Spain)
We only place your order on madebyesme.com, please take a note that we only do the shipping during business days. Therefore, when the payment confirmation received on weekends and holidays it will be checked on the business days.
Theres no delivery on Sunday and Public Holidays
You will receive the confirmation email once your order have been shipped.
Our delivery timescale for domestic is estimated 1-3 working days after the shipment and our shippement city is from Malang, Indonesia.
We are not responsible for any damage or loss caused through the shipment process or once the goods are received at the designated address.
We are not responsible if SiCepat can't deliver the package on time due to incomplete address or misspelled address. Please check to your local SiCepat office or you can call SiCepat Customer Service (021-2933 7086) for more information.